Customer Relationship Management or CRM is a company wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty.
True CRM brings together information from all data sources within an organisation to give one, holistic and 360' view of each customer in real time.
This allows customer facing employees in areas such as, sales, customer support, and marketing to make quick yet informed decisions on everything from cross selling and up selling opportunities to target marketing strategies and competitive positioning tactics.
With a huge depth of solution offerings, coupled with extensive CRM expertise, Iconic Facility Management LLC, provides the following services:
- Mystery Shopping
- Sales Opportunity Tracking
- Sales Training
- Service Delivery Processes
- Sales Lead Generation
- Social Media Strategy